Please provide the following information when reporting a problem:
1. Describe where the problem occured
2. Which Operating System, ie; Windows 8; Windows 10; Mac OS X 10.12, etc.
3. Amount of Memory (RAM) your computer has installed in Megabytes, ie: 256 MB
4. Amount of Hard Disk Storage you have, ie; 2 GigaBytes total with 1 GB free
5. Processor and Speed of your Computer, ie; 2.4GHz Pentium 4
6. Computer Brand and Age, if you do not know the technical specifications, ie; Dell 4 years old.
Please provide as much information as possible about any problem that is encountered.
Please check our Technical Notes before reporting a problem.