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Please provide the following information when reporting a problem:

1. Describe where the problem occured

2. Which Operating System, ie; Windows XP; Windows 2000; Mac OS X 10.3, etc.

3. Amount of Memory (RAM) your computer has installed in Megabytes, ie: 256 MB

4. Amount of Hard Disk Storage you have, ie; 2 GigaBytes total with 1 GB free

5. Processor and Speed of your Computer, ie; 2.4GHz Pentium 4

6. Computer Brand and Age, if you do not know the technical specifications, ie; Dell 4 years old.

Please provide as much information as possible about any problem that is encountered.

Please check our Technical Notes before reporting a problem.